Citizens Advice - Complaining about the NHS

You may have several options to make a complaint about health services. One option is to use the complaints procedure, or you may be able to report your concerns to a different organisation, for example, an Ombudsman or the regulatory body of the professional involved. In serious cases, you might want advice about taking legal action.

Complaining About The NHS

• Where to start
• Deciding whether to complain
• Deciding what outcomes you want to achieve
• NHS complaints procedure
• Who you can go to when you have a problem

Taking your complaint to court

In most cases, making a complaint using the NHS complaints procedure will solve a problem. But in some cases, you might need to take legal action

Learn more

Your Rights Under The NHS Constitution                                                                   

Summary of the legal rights and pledges set out in the NHS Constitution, and what to do if the standard of health or adult care you recieve doesn't meet the promised standards

Learn more

NHS patients' rights

Complaints about GPs

Access to medical reports and health records